Key concepts covered include:

• Describe the importance of effective communication at work
• Explain how to meet the communication and language needs, wishes and preferences of individuals
• Explain how to promote effective communication
• Describe the principles and practices relating to confidentiality
• Explain the importance of handling information correctly.

Course Description

based on the compliance requirements placed on Choices Training by the Health & Safety at Work (Etc.) Act of 1974, Equality Act 2010; Human Rights Act, Data Protection Act 2018 together with the General Data Protecton Regulation (GDPR), Care Certificate Framework and requirements placed on healthcare employers by industry standards.